See something wrong, broken, or needs attention around
Blu? Instead of emailing or texting Action, the manager, or a Board
Member, go on the Resident Portal and make your report. Why?
Because those who receive your information will have to do the same thing, thus
it will speed up the process and set in motion a tracking system that will keep
you informed of progress.
There is a drop down menu of possible items and a place to
enter a more detailed description.
How does this help? First, it speeds the process as
Action Property Management has a team of Community Care employees who receive
and are authorized to act on these request immediately, 24/7. Secondly,
it helps us track reoccurring or repeating situations that require more
extensive repairs or immediate action. And last but importantly, with so
many working from home, it gets the information to those people who can
actually solve the problem without jamming up the work load of those people who
have other task.
Do your part. Owners should have a registered
account. Tenants can be setup by the owner, but are limited to certain
information like updating the account. Tenants can call Action (949
450-0202. They can determine the best resolution.